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Uninstalling the UpSight Client

How to uninstall the UpSight client from your devices

Makenzie Schwartz avatar
Written by Makenzie Schwartz
Updated over a month ago

Uninstalling from the UpSight Console

Note: to be able to uninstall from the UpSight Console, the device(s) you wish to uninstall must be connected to the internet.

The easiest way to uninstall the UpSight Client from one of your devices is to do so via the UpSight Console. After logging into your account, navigate to the Devices page and then find the device you wish to uninstall the UpSight Client from. Using the actions button for that device (the button with the ellipsis on the right), select the "Delete" option and then confirm you wish to delete that device. The next time the UpSight Client on the deleted device checks in to the UpSight cloud, it will uninstall itself from your machine.

Manual uninstall

If the device you wish to uninstall from is no longer connected to the internet, you can perform a manual uninstall via the Windows Settings app or the Command Prompt.

  1. First, determine whether the device you wish to uninstall is part of a Device Group that prevents manual uninstallation. Note the Device Group that the device belongs to on the Devices page, then switch to the Device Groups tab. Find the Device Group the device is a member of, and then find the "Allow Users to Uninstall UpSight" setting.

  2. If this setting is enabled, then you can proceed without using an Uninstall Code. If the setting is disabled, then you have two options: (1) you can enable this setting, even if just temporarily, to facilitate uninstalling OR (2) you will need to use a unique uninstall code for each device you wish to manually uninstall (see next step for information).

  3. If the "Allow Users to Uninstall UpSight" setting is enabled, you can uninstall the UpSight client directly from the "Add or Remove Programs" Windows Settings app. Search for "Add or Remove Programs" from the Windows Start menu, then search for the program named "UpSight Security," and use the ellipsis button to select the Uninstall option.

  4. If you require an uninstall code (the "Allow Users to Uninstall UpSight" setting is disabled), navigate back to the Devices tab and find the device(s) you wish to uninstall. For each, click the actions button (the button with the ellipsis on the right) and then select "Get Uninstall Code".

    A dialog window will appear with an uninstall code unique to that device that can be used to manually uninstall the UpSight Client from that machine. The command line you can use is also provided so that you can easily copy and paste it into a Command Prompt window to perform the uninstall.

  5. To perform the manual uninstall, open a Command Prompt window and use the following command:

    "C:\Program Files\UpSight\upsvc" uninstall --token <uninstall_code>
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